Understanding & Solving Complex Business Problems
(5 Days)
SUITABLE FOR:
Managers, Supervisors and specialists who job involve decision-making.
SUMMARY:
The use of problem solving tools and decision making techniques are skills which are vital to encouraging and guiding managers to seek ways in which they can extend their contribution to enhance their company's performance.
The topics covered will include:
- Introduction to Problem Solving and Decision Making.
- Problem Solving process.
- Approaches to productive thinking – Edward de Bono.
- Productive thinking approaches.
- Evans and Russell creative response to change.
- Model and techniques, brainstorming.
- Kepner and Tregoe's rational approach.
- Chang & Kelly's six-step approach to problem solving.
- Tony Buzan's 'mind mapping' approach to issue analysis.
