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Effective Office Management /
Administration Skills
(Certified by the Chartered Management Institute, UK)
(5 Days)
SUITABLE FOR:
Those who have been in a first-line management role for sometime, senior supervisors and those who wish to enhance their current skills
SUMMARY:
The topics covered include:
*The Responsibilities of Management
* Teamwork
* Belbin’s team roles
* Trust, Motivation and leadership
* Working with others effectively
* Increase productivity and efficiency
* Problem Solving
* Projecting the right image
* Learn to solve problems and make decisions
* Plan project properly
* Managing change
* Delegation

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OBJECTIVES:
By the end of the workshop, delegates will have:
- Acquired the key management skills needed as you face fundamental changes in the way you work
- Ensured the smooth running of your office through comprehensive planning techniques
- Learned how to deal with difficult situations using effective communication and assertive techniques
- Learned the use of a variety of management skills and techniques to achieve results
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FEE: £1,600
Excluding accommodation and meals
| LOCATIONS: |
DATES: |
Doha |
March 18 – 22, 2012 |
Dubai |
March 25 - 29, 2012 |
Dubai |
Sept.23 - 27, 2012 |

COURSE PRESENTER
Dennis Foster MBA, MCMI, MILT
Dennis is currently the Principle Lecturer and Course Director for Master's degree programmes in Electronic Commerce, Data Communications and Software Technology at a UK university. Prior to this he held a variety of senior positions within organisations including being the Co-Founder of a learning training organisation empowering individuals and their organisations to achieve excellence through learning. Their client base included a number of Higher Education Institutions, FTSE 100 companies, National Health Service Trusts and Education Authorities. Additionally, Dennis was the Managing Director of a company specialising in the recycling processes for high speed and efficient destruction of confidential office waste papers.

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