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Secretarial Skills
(5 Days)
 SUITABLE FOR:
Executive Secretaries, Personnel Assistants of Directors & Senior Managers, Senior Secretaries, Administrative, Clerical and Secretarial Staff in all business functions.
SUMMARY:
The role of the Secretary:
* A guide to self-management
* Decision making
* Understanding management challenges
* Developing vital leadership skills
* Sources of conflict and techniques to deal with it
* Working more effectively as part of the top management team
* Giving and receiving constructive feedback
* What makes a successful team?
* Managing new communication challenges
* Making inspiring presentations
* The changing business environment
* Continuing your personal growth |
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OBJECTIVES:
By the end of the course, delegates will :
- Have a better understanding of the role that administrative, clerical and secretarial staff play in influencing management results.
- Be able to assess their own interpersonal skills in order to communicate effectively at all levels
- Be able to develop strategies for planning and organising their work, including diary management techniques
- Add value to the work of the managers they support paying greater attention to total quality.
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FEE: £1,450
Excluding accommodation and meals
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DATES: |
Dubai |
March 05 – 08 , 2012 |
Doha |
March 12 – 15 , 2012 |
Doha |
September 17 – 20 , 2012 |
Dubai |
Novemeber 19 – 22, 2012 |
COURSE PRESENTER
William King BA, MCIPD, MIMS
TRAINING EXPERIENCE:
* Assessment Centre design and facilitation
* Career counselling and guidance
* Conflict management between individuals and
functions
* Design and implementation of change
management
* Policy Formulation
* Recruitment an Selection
* Salary Administration
* Team building and development
* Training and development Audits
Experience
1987 - Present :
Independent Personal Development Consultant.
1977 - 1987 :
Company Training & Development Manager, Russell Laboratories Ltd.
1974 - 1977 :
Company Training Manager,
International Chemical Company Ltd.
1972 - 1974 :
Personnel Manager, Saunders Valve Company Ltd.
1971 -1972 :
Personnel Manager, Sun Valley Poultry Limited.
1969 - 1971 :
Regional Training Officer, Carpet Industry Training Board.
1967-1969 : Training Section Head, Joseph Lucas Ltd.
1965 - 1967 : Personnel Officer.
1964 - 1965 :
Assistant Production Controller, Byrce Berger Limited.
1961 - 1964 :
Work Study and Production Engineer, Dowty Mining Equipment Limited.
1954 - 1960 :
Apprentice and Work Study Engineer, Switchgear and Equipment Ltd.
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