Management Training & Consultancy Limited

*New* SUPPLY CHAIN STRATEGY
& MANAGEMENT

(5 Days)

SUITABLE FOR:

Marketing Managers, Sales Managers, Account Executives, Merchandisers, Customer Service Managers and those responsible for Advertising, Campaigns and key sales activities.

SUMMARY:

Leadership
Team leadership
Problem solving and decision making
Handling conflict
Management of change
Customer Relationship Management (CRM)

OBJECTIVES:

By the end of the course, delegates will :

1. Have developed their own leadership style and be able to use these skills to enhance their performance as a manager

2. Be able to form and lead effective teams

3. Apply problem solving and decision making techniques to their everyday activities

4. Manage conflict situations and difficult people effectively

5. Be able to manage change within their organisation more effectively

6. Have a greater understanding of customer relationship management and how to develop a customer focused culture

FEE: £1,800

Excluding accommodation and meals

LOCATION:	DATES:
Dubai	April 15– 19, 2012
Dubai	October 07 – 11, 2012

COURSE PRESENTER

William King BA, MCIPD, MIMS

William is a management professional with over 35 years experience acquired in a consultancy and business. Additionally, he’s a strong innovator and a recognised authority in several areas of management development and an expert facilitator and designer of quality programmes. William’s training and consultancy experience includes Manpower and Succession Planning, Assessment Centre design and facilitation and Recruitment and Selection.