Facilities Management - Estate Management

(5 Days)

SUITABLE FOR:

Managers, Assistant Managers, General Superintendents, Superintendents, Senior Supervisors, those responsible for an outsourcing arrangement, or considering outsourcing some or all of their services and contract / commercial/ admin.services personnel.

SUMMARY:

Management of Facilities

• Facility location consideration and layout Facility design – functional involvement
• Factors affecting equipment selection

Management of People

• Personnel Administration, job evaluation, accident prevention
• Approaches to motivation, management culture, Japanese approaches

Maintenance Strategies and planning

• Asset Management Enablers Asset Performance Improvement Audit Preventive and repair maintenance Asset replacement consideration Maintenance Strategies
• Reliability centred maintenance

Contract Management

• Approaches to Contract Management Monitoring and negotiating improvement to supplier performance
• In-house or out-sourced

OBJECTIVES:

John Wood BA (Hons) MA (Oxon)An Information Systems Manager and management consultant with exceptionally wide experience gained at three major financial institutions and two consultancy firms. John also has extensive practical hands on training experience. John has delivered a number of programmes in the area of improving customer care and service to a number of leading banks and financial institutions.  Additionally, he established Service Management principles and processes, including SLAs, to provide reliable high performance production services, in many organisations, public and commercial. He trained the consultancy team of a major international accounting firm in SLA consultancy, and provided QA on their internal SLA project.   John established profit-centre management methods and SLAs in all departments of a European bank, working on subcontract for one of the 'big name' US management consulting firms. He has advised many organisations on managing quality, with training and project workshops for establishing BS5750/ISO 9001 - complaint quality management of IT services. Clients include leading European manufacturers, banks, telecommunications carriers, pharmaceutical manufacturers and market data providers.   John established SLAs in a UK central government department in preparation for Market Testing. This contract was won in open tender against the major consulting firms.  

John installed a Dealing Room and Integrated Market Data Service system for a leading International bank, based on a Novell/Window/Unix platform. He identified the opportunity and established an application prototyping environment, with a prototype on-line enquiry system for a US bank. Additionally, he achieved immediate recognition during the Latin American debt crisis by providing information in hours rather than weeks.  

John created a prototype system for Eurocurrency trading which enabled a bank to enter that market within weeks of identifying the opportunity. Additionally, in London , he installed a complex PC Local Area Network for equities and gilts trade processing in support of a systems development project based in the New York office of a leading Wall Street firm.