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Advanced Office Management / Administrative Skills

(4 Days)

LOCATIONS DAYS DATES FEE REGISTER
Doha, Qatar 4 Mar 20 - 23 £1850.00 Register
Kuala Lumpur, Malaysia 4 May 16 - 19 £1950.00 Register
Doha, Qatar 4 May 22 - 25 £1850.00 Register
Doha, Qatar 4 Oct 24 - 27 £1850.00 Register
Kuala Lumpur, Malaysia 4 Dec 13 - 16 £1950.00 Register

Fee excluding accommodation and meals

OBJECTIVES:

By the end of the workshop delegates will:
  • Have a better understanding of the role that administrative; clerical and secretarial staff plays in influencing management results.
  • Be able to assess their own interpersonal skills in order to communicate effectively at all levels.
  • Be able to develop strategies for planning and organising their work, including diary management techniques.
  • Add value to the work of the managers they support paying greater attention to total quality.

PROGRAMME DETAILS

Day 1 – Advanced Office Management: An Overview
  • What is advanced office management?
  • The challenging role of the office manager/administrator
  • The skills needed to be an effective office manager/administrator
  • Understanding management challenges: effective influencing skills
  • The changing business environment and how to respond
  • Vital leadership skills and how to develop them
Day 2 – Advanced Communication and Interpersonal Skills
  • Advanced communication skills
  • Interpersonal skills and working with difference
  • Managing new communication challenges
  • Making inspiring presentations
  • Negotiation skills and techniques
  • Managing difficult people
  • Identifying and dealing with pressure and stress
Day 3 - Resource and Team Management
  • Understanding and managing teams
  • What makes a successful team?
  • Managing effectively through motivation
  • Coaching techniques
  • Grievance and disciplinary issues
  • Giving and receiving constructive feedback
Day 4 – Self-Management and Strategic Thinking
  • What is self-management?
  • Time management skills
  • Setting priorities and delegating
  • Strategies for managing change
  • Strategic thinking
  • Decision making skills and techniques
  • Effective problem solving strategies
  • Projecting yourself positively and assertively
  • Self-development and personal growth
 
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2020 Training Catalogue

MTCTCL
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