Advanced Office Management / Administrative Skills

OBJECTIVES:

By the end of the workshop delegates will:

• Have a better understanding of the role that administrative; clerical and secretarial staff plays in influencing management results.
• Be able to assess their own interpersonal skills in order to communicate effectively at all levels.
• Be able to develop strategies for planning and organising their work, including diary management techniques.
• Add value to the work of the managers they support paying greater attention to total quality.

PROGRAMME DETAILS

Day 1 – Advanced Office Management: An Overview

• What is advanced office management?
• The challenging role of the office manager/administrator
• The skills needed to be an effective office manager/administrator
• Understanding management challenges: effective influencing skills
• The changing business environment and how to respond
• Vital leadership skills and how to develop them

Day 2 – Advanced Communication and Interpersonal Skills

• Advanced communication skills
• Interpersonal skills and working with difference
• Managing new communication challenges
• Making inspiring presentations
• Negotiation skills and techniques
• Managing difficult people
• Identifying and dealing with pressure and stress

Day 3 - Resource and Team Management

• Understanding and managing teams
• What makes a successful team?
• Managing effectively through motivation
• Coaching techniques
• Grievance and disciplinary issues
• Giving and receiving constructive feedback

Day 4 – Self-Management and Strategic Thinking

• What is self-management?
• Time management skills
• Setting priorities and delegating
• Strategies for managing change
• Strategic thinking
• Decision making skills and techniques
• Effective problem solving strategies
• Projecting yourself positively and assertively
• Self-development and personal growth