Claims Management & Dispute Resolution

SUITABLE FOR:

This course is suitable for personnel at all levels who wish to develop their skills within claims management and dispute resolution.

OBJECTIVES

By the end of this course delegates will:

• Have an excellent understanding of effective claims management
• Be able to anticipate and manage the risks involved with contracts
• Be able to recognise a legally enforceable contract
• Be able to recognise the significance of the “battle of forms”
• Be able to effectively manage legal and commercial issues
• Have an excellent understanding of dispute resolution and litigation

PROGRAMME CONTENTS

DAY 1

• Legal aspects of contracts
• Contracts and the law
• The formation of contacts
• The impact of legislation
• Contractual conditions and warranties

DAY 2

• Claims, mitigation, risk, costs
• Contractor ethical – unethical behaviour
• Case history – reimbursable contracts, with lump sum payment
• Contract with unit prices for small tools and consumables
• Mitigating claims, extras, variation

DAY 3

• Claims – Disputes
• Introduction – good contracting
• Major risks and liabilities
• International application
• Payment terms
• Dealing with supplier failure and settling disputes

DAY 4

• International issues
• Applicable law
• INCOTERMS
• Negotiation
• Research techniques for assessing position and options
• Identifying the best alternative to a negotiated agreement (BATNA)
• Cultural differences and their impact on the negotiation process
• Contracts and service level agreements