Communication & Interpersonal Skills

SUITABLE FOR:

Managers, Supervisors and staff from all the business functions that recognise the need for effective communication & interpersonal skills.

OBJECTIVES:

By the end of the course, delegates will:

• Have the ability to communicate with greater skill
• Have a positive awareness of their own personality and their impact on others
• Be able to communicate more assertively and with greater impact
• Have enhanced their active listening skills
• Be able to use interpersonal skills to build their team and gain the commitment of others

SUMMARY:

Success for many persons within an organisation depends on how well their ideas can be put across and accepted by others. This course is aims to develop those communication skills essential for influencing and working more effectively with other people. The topics covered include:

• Communicating with real impact
• Creating the right atmosphere
• Using language effectively
• Active listening
• Working with others