Crisis & Business Continuity Management

WHO SHOULD ATTEND?

Senior Managers, Managers, Officers & those responsible for contingency and crisis management.

OBJECTIVES:

By the end of the workshop delegates will:

Be able to handle effectively the human behaviour issues that arise during and after serious incidents.
Be able to lead or contribute significantly to their organisation’s capability for surviving serious events.
Be able to produce a business continuity plan, which is both practical and able to be implemented.
Be able to provide an effective crisis management plan, fit-for-purpose predefined and documented framework.

PROGRAMME DETAILS:

Disaster Recovery & Business Continuity Management

• Understanding Disaster
• Planning
• Emergency Management
• Maintaining Plan
• Prepare a business continuity plan
• Discover the legal aspects of business continuity planning
• Testing the plan
• Case studies
• Learn how to identify potential disasters
• Service Level Agreement

Disaster Recovery Systematic Leadership – Change

• Change & Leadership
• Leadership best practices
• Extraordinary leadership in an era of dynamic change
• Emotional leadership
• Case studies
• Exercises

Crisis & Issues Communications

• Understanding crisis on the media agenda
• Crisis planning
• Crisis management
• Working with the media during crisis
• International communication during crisis
• Legal, Health and Safety issues
• Recovering from a crisis
• Human Behaviour and delegation
• Communication plans

Risk Management

• Risk assessment
• Creating Risk governance
• Risk management
• Practice risk and impact analysis
• Case studies
• Exercises

Disaster Recovery Supervision

• Leading & managing people
• Team roles (Belbin) & the characteristics of effective teams
• Influencing others
• Exercises