Effective Management Skills

OBJECTIVES

• Apply core management skills and techniques to deliver results
• Enhance leadership ability by developing emotional intelligence
• Communicate with, motivate and empower your team
• Delegate work to individuals and teams
• Develop a management vision for success

PROGRAMME DETAILS

• Making the transition from expert to manager
• How managing, leading and administering relate
• Managing people more expert than you
• What kind of manager do you want to be?
• Developing a management role model
• Adapting the model to your managerial situation
• Ten things all successful managers do

• Starting with the end in mind
• Creating momentum and flexibility in your team
• Keeping the future in focus
• Crafting your personal approach to management
• Taking action to implement your personal goals
• Challenging organizational constraints

• Five characteristics of an effective manager
• Knowing yourself: developing three key intrapersonal skills
• Working with others: applying integral interpersonal skills
• Applying emotional intelligence day to day
• Responding appropriately in key situations
• Using emotional intelligence to lead by example

• Recognizing key motivators
• Avoiding the top demotivators
• Leveraging motivators that work for everyone
• Maximizing your impact on motivation
• Matching motivators to individual expectations
• Identifying people's basic needs
• Recognizing and responding to generational differences
• Developing and applying a motivational strategy
• Enabling and supporting excellent performance
• Developing others to achieve their potential
• Focusing performance through effective measures
• Utilizing continuous appraisal techniques
• Integrating coaching and appraisal to build performance
• Effectively managing workplace disruption
• Intervening when performance goes off track
• Reinforcing and redirecting behaviors with constructive feedback

• Fostering commitment through effective delegation
• Creating a spirit of partnership
• Establishing a common understanding of success
• Applying a proven step-by-step process for delegation
• Getting the job done: task and process
• Determining individual strengths
• Building on natural talents
• Collaborating for successful outcomes
• How your expectations influence others
• Establishing shared purpose and mutual accountability
• Amplifying individual contributions through synergistic teamwork
• Creating an environment conducive to collaboration
• Practical and productive team-building techniques
• Helping your team work more productively
• Enhancing communication through a three-layer model
• The importance of team dynamics and diversity