Effective Office Management / Administration Skills

SUITABLE FOR:

Those who have been in a first-line management role for sometime, senior supervisors and those who wish to enhance their current skills

OBJECTIVES:

By the end of the workshop, delegates will have:

• Acquired the key management skills needed as you face fundamental changes in the way you work
• Ensured the smooth running of your office through comprehensive planning techniques
• Learned how to deal with difficult situations using effective communication and assertive techniques
• Learned the use of a variety of management skills and techniques to achieve results

SUMMARY:

The topics covered include: Day One

• The Responsibilities of Management
• Role of the manager
• Communicating your vision
• Communicating with staff, customers and peers effectively
• Teamwork
• Characteristics of effective teamwork
• Managing conflicts
• Strengths and weaknesses
• Effective Communication within the team
• Using action plans to increase staff performance
• Working with your manager

Day two

• Communication & Meetings
• The importance of good communication and interpersonal skills
• VIDEO – The Great Communicator
• Briefing skills - giving, receiving and passing on
• Organising and participating in office meetings
• Note taking, minutes and follow-ups
• Using interpersonal skills to build your team

Day Three

• Managing your Time
• The principles of managing time effectively;
• The value of setting priorities, objectives and goals.
• Planning your workload effectively / organizing meetings
• Managing interruptions and access
• Planning and priority setting

Day Four

• Desk Management
• Office layout and ergonomics
• Managing the paper-load
• Getting the best from e-mail and office technology
• Report and letter writing
• Setting & developing company writing standards
• Editing and proof-reading skills

Day Five

• Filing & Documentation
• How to Improve Your Office Organization Skills
• Introducing document & record management
• Document & records management strategies
• The Different Methods Of Filing:
  • Electronic filing
  • Systematic filing
• Advantages & Disadvantages Of Each
• Filing Error
• Filing Rules & Management
• Keeping track of files
• Weeding of redundant files and information
• Housekeeping on computer files
• Exercises