Employee Counseling & Grievances

OBJECTIVES:

• Know the definition and the concept of workplace counseling
• Identify when counseling needs to take place
• Understand the procedure to follow in the case of counseling situations
• Confidently carry out a counseling interview
• Understand the key skills needed to counsel effectively
• Manage the discipline and grievance process
• Plan and conduct disciplinary interviews
• Make a considered assessment
• Recognize the employee’s rights in grievance issues

PROGRAMME DETAILS

• The definition of workplace counseling – understanding the context in your organization
• When to use Counseling?
• The benefits of counseling
• The competencies of an effective counselor
• The aim of a counseling interview
• The critical dimensions of counseling
• Understanding the need for workplace counseling – organization change, bullying, stress and personal situations

• Preparation & planning for a counseling session
• Essential ingredients for successful counseling
• Giving feedback
• Dealing with difficulties in counseling
• Being a powerful communicator
• Understand your colleague – the different personality types and how to respond to them

• Tools for communication – Transactional Analysis, Johari Window, Myers Briggs
• Effective Questioning Techniques
• Transfer of learning into the workplace
• The discipline and grievance procedure: whose responsibility is it to enforce policy? Reasons for consistency.
• Understanding legislation; the role of ACAS; employee rights; industrial tribunals

• Disciplinary issues:
• management responsibilities
• rules and procedures
• stages in the process
• misconduct / incapability
• fair dismissal / constructive and unfair dismissal
• obstacles
• The grievance procedure
• the rights of the employee
• the company policy guidelines
• legal implications
• industrial tribunals – procedures and format