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Introduction / Basic Supervision

(4 Days)

LOCATIONS DAYS DATES FEE REGISTER
Doha, Qatar 4 October 13 - 16, 2019 £1700.00 Register
Doha, Qatar 4 February 17 - 20, 2020 £1700.00 Register
Abu Dhabi, UAE 1 February 24 - 27, 2020 £1785.00 Register
Dubai, UAE 4 April 19 - 22, 2020 £1785.00 Register
Doha, Qatar 4 August 10 - 13, 2020 £1785.00 Register
Doha, Qatar 4 October 05 - 08, 2020 £1700.00 Register

Fee excluding accommodation and meals

COURSE OBJECTIVES

By the end of the workshop, delegates will:
  • Set effective team and individual goals
  • Monitor progress towards the achievement of these goals
  • Handle conflict situations
  • Motivate individual team members.

PROGRAMME DETAILS

DAY 1 THE SUPERVISORY ROLE
  • Defining the job
  • The ‘Hands off’ and ‘Hands on’ role
  • Identifying alternative styles of management and leadership
  • Fire fighting or delegation
  • Exercises
PLANNING & ORGANISING
  • Planning Tasks
  • Setting Objectives
  • Prioritizing goals
  • Managing Time
  • Managing Resources
DAY 2 MANAGING THE TEAM
  • Communicating Clearly
  • Giving instructions
  • Delegating Effectively
  • Co-ordinating Team Goals and team efforts
  • Exercise
TEAM SKILLS
  • Leading the team
  • Different roles within the team
  • Creating & sustaining morale
DAY 3 MONITORING & EVALUATING PERFORMANCE
  • Monitoring Staff
  • Handling Conflict within the team
  • Factors which affect performance
  • Why people achieve?
  • Syndicate groups / Exercise
  • Why others fail to meet required standards
  • Evaluating Results
  • Improving Performance through praise
  • Giving constructive criticism
  • Handling discipline assertively
  • VIDEO
MANAGING YOUR MANAGER
  • Communicating Upwards
  • Making request assertively
  • Negotiating Deadlines and specifications
  • Responding constructively to unrealistic demands
  • Making your case persuasively
DAY 4 PERSONAL AWARENESS
  • Considering your own management styles
  • The effect of personality
  • Avoiding personality clashes
  • How to manage confrontation
  • Exercises / Case Study
SUPERVISORY CHALLENGES
  • Am I part of management or a member of the work group?
  • How do I supervise people who are friends outside work?
  • How do I handle absenteeism/lateness/a negative attitude to work?
  • Exercises.
  • Discussions
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2020 Training Catalogue

MTCTCL
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