Introduction / Basic Supervision

COURSE OBJECTIVES

By the end of the workshop, delegates will:

• Set effective team and individual goals
• Monitor progress towards the achievement of these goals
• Handle conflict situations
• Motivate individual team members.

PROGRAMME DETAILS

DAY 1 THE SUPERVISORY ROLE

• Defining the job
• The ‘Hands off’ and ‘Hands on’ role
• Identifying alternative styles of management and leadership
• Fire fighting or delegation
• Exercises

PLANNING & ORGANISING

• Planning Tasks
• Setting Objectives
• Prioritizing goals
• Managing Time
• Managing Resources

DAY 2 MANAGING THE TEAM

• Communicating Clearly
• Giving instructions
• Delegating Effectively
• Co-ordinating Team Goals and team efforts
• Exercise

TEAM SKILLS

• Leading the team
• Different roles within the team
• Creating & sustaining morale

DAY 3 MONITORING & EVALUATING PERFORMANCE

• Monitoring Staff
• Handling Conflict within the team
• Factors which affect performance
• Why people achieve?
• Syndicate groups / Exercise
• Why others fail to meet required standards
• Evaluating Results
• Improving Performance through praise
• Giving constructive criticism
• Handling discipline assertively
• VIDEO

MANAGING YOUR MANAGER

• Communicating Upwards
• Making request assertively
• Negotiating Deadlines and specifications
• Responding constructively to unrealistic demands
• Making your case persuasively

DAY 4 PERSONAL AWARENESS

• Considering your own management styles
• The effect of personality
• Avoiding personality clashes
• How to manage confrontation
• Exercises / Case Study

SUPERVISORY CHALLENGES

• Am I part of management or a member of the work group?
• How do I supervise people who are friends outside work?
• How do I handle absenteeism/lateness/a negative attitude to work?
• Exercises.
• Discussions