Middle Level Management Programme

OBJECTIVES:

By the end of the workshop delegates will be able to:

• Differentiate among the three levels of management and understand their responsibilities.
• Take better decisions and achieve more effective implementation
• Manage conflict within their working environment in a more effective way
• Discuss the principal challenges that managers face in an increasingly competitive environment.
• Practice advanced managerial skills needed for senior positions.
• Resolve conflict based on a win-win approach.
• Introduce and manage change leading to continuous improvement.
• Understand the need to develop themselves and those who report to them.

PROGRAMME DETAILS

Day one Strategic Leadership

• Characteristics of Leaders
• Differences between management and leadership
• Situational leadership
• Leadership styles
• Leading to achieve
• Using leadership skills to improve performance as managers
• VIDEO - Be prepared to Lead
• Exercise

Day Two Self Management

• Planning and prioritisation
• Facilitation skills

Time Management

• Identifying and Setting Goals
• Prioritizing Activities
• Time Management Tools
• Leading and Managing Effective Meetings

Day Three Handling Conflict

• Sources and nature of conflict
• Management of conflict
• Dealing with difficult people
• Discipline procedures
• Role of communication in conflict
• VIDEO: Resolving Conflict in the Workplace
• Exercise

Day Four Performance Management

• Performance Management - The Principles
• SMART
• VIDEO: Targeting for Performance: Setting SMART standards
• Programme and Curriculum design
• Skills, competencies and support processes
• Balance scorecard
• Implementing performance management
• Managing rewards

Day Five Problem Solving and Decision Making

• Principles of problem solving
• Problem solving and decision making skills
• The problem solving/ decision making process
• Tools and techniques used
• Approaches to productive thinking
• Model and techniques, brainstorming
• Case studies