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Middle Level Management Programme

(5 Days)

LOCATIONS DAYS DATES FEE REGISTER
Dar es Salaam, Tanzania 5 February 17 - 21, 2020 £1900.00 Register
Doha, Qatar 5 April 19 - 23, 2020 £1900.00 Register
Doha, Qatar 5 October 04 - 08, 2020 £1900.00 Register

Fee excluding accommodation and meals

OBJECTIVES:

By the end of the workshop delegates will be able to:
  • Differentiate among the three levels of management and understand their responsibilities.
  • Take better decisions and achieve more effective implementation
  • Manage conflict within their working environment in a more effective way
  • Discuss the principal challenges that managers face in an increasingly competitive environment.
  • Practice advanced managerial skills needed for senior positions.
  • Resolve conflict based on a win-win approach.
  • Introduce and manage change leading to continuous improvement.
  • Understand the need to develop themselves and those who report to them.

PROGRAMME DETAILS

Day one Strategic Leadership
  • Characteristics of Leaders
  • Differences between management and leadership
  • Situational leadership
  • Leadership styles
  • Leading to achieve
  • Using leadership skills to improve performance as managers
  • VIDEO - Be prepared to Lead
  • Exercise
Day Two Self Management
  • Planning and prioritisation
  • Facilitation skills
Time Management
  • Identifying and Setting Goals
  • Prioritizing Activities
  • Time Management Tools
  • Leading and Managing Effective Meetings
Day Three Handling Conflict
  • Sources and nature of conflict
  • Management of conflict
  • Dealing with difficult people
  • Discipline procedures
  • Role of communication in conflict
  • VIDEO: Resolving Conflict in the Workplace
  • Exercise
Day Four Performance Management
  • Performance Management - The Principles
  • SMART
  • VIDEO: Targeting for Performance: Setting SMART standards
  • Programme and Curriculum design
  • Skills, competencies and support processes
  • Balance scorecard
  • Implementing performance management
  • Managing rewards
Day Five Problem Solving and Decision Making
  • Principles of problem solving
  • Problem solving and decision making skills
  • The problem solving/ decision making process
  • Tools and techniques used
  • Approaches to productive thinking
  • Model and techniques, brainstorming
  • Case studies
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2020 Training Catalogue

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