Performance Management

SUITABLE FOR:

HR Managers, Personnel Managers, Training Managers, General Managers, Senior Specialists, Superintendents, Employee Relations Specialists, Management Development Advisors and all those responsible for designing, implementing and managing Performance Management systems.

OBJECTIVES:

• Understand the role of performance management .
• Understand the key features of a performance management system.
• Have improved their skills in formulating training and development service contracts
• Design the essential features of a performance management system appropriate to their own organisation.
• Identify the skills and competencies and the processes required to operate the system efficiently.

SUMMARY:

Performance management is the essential bridge between the strategic goals of an organisation and the day-to-day priorities of individuals and teams. It is also the way in which the organisation can gear its people development strategy to the needs of the business; defining the skills and competencies required for excellent performance and then creating personal development plans for individuals. The topics covered include: Day One Introduction to Performance Management

• Performance Management - The Principles
• Performance Management as an integral responsibility for all managers
• How your organisations manage/assess performance - exercise

Achieving effective performance

• Establishing the skills, knowledge and abilities required for the organisation's future
• Recruitment and development against the required competencies
• Case study

Day Two Planning and Objective Setting

• Key Result Areas (KRAs)
• KRAs setting process
• Specific, Measurable, Achievable, Relevant, and Time-based (SMART) targets
• VIDEO: Targeting for Performance: Setting SMART standards
• Reviewing performance
• Using performance ratings to support career progression, training and development
• Case study

Day Three Performance Appraisal

• VIDEO: Performance Appraisals: Getting Results
• Syndicate discussion and role-play on undertaking a performance appraisal
• How to give constructive feedback

Implementing Performance Management

• Designing and implementing performance management
• The characteristics of effective and ineffective systems
• Developing an action plan
• Evaluating performance management initiatives
• Case study

Day Four Balanced Scorecard

• What are balanced scorecards?
• Exercise

Organisational culture and structure

• Ensuring that the organisation culture and structure is supportive and accommodating of a performance management system
• Reinforcing the system

Technology and Performance Management

• Using IT for supporting performance management

Day Five Rewards and Performance Appropriate reward systems Link between performance and rewards Incentives / Executive Pay Case study