Secretarial Skills

SUITABLE FOR:

Executive Secretaries, Personnel Assistants of Directors & Senior Managers, Senior Secretaries, Administrative, Clerical and Secretarial Staff in all business functions.

OBJECTIVES:

By the end of the course, delegates will :

• Have a better understanding of the role that administrative, clerical and secretarial staff play in influencing management results.
• Be able to assess their own interpersonal skills in order to communicate effectively at all levels
• Be able to develop strategies for planning and organising their work, including diary management techniques
• Add value to the work of the managers they support paying greater attention to total quality.

SUMMARY:

The role of the Secretary:

• A guide to self-management
• Decision making
• Understanding management challenges
• Developing vital leadership skills
• Sources of conflict and techniques to deal with it
• Working more effectively as part of the top management team
• Giving and receiving constructive feedback
• What makes a successful team?
• Managing new communication challenges
• Making inspiring presentations
• The changing business environment
• Continuing your personal growth