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The Perfect Executive Personal Assistant (PA)

(5 Days)

LOCATIONS DAYS DATES FEE REGISTER
Dubai, UAE 5 October 07 - 11, 2019 £1800.00 Register
Kuala Lumpur, Malaysia 5 November 19 - 23, 2019 £1800.00 Register
Doha, Qatar 5 November 11 - 15, 2019 £1800.00 Register
Kuala Lumpur, Malaysia 5 February 17 - 21, 2020 £1800.00 Register
Doha, Qatar 5 March 08 - 12, 2020 £1800.00 Register
Kuala Lumpur, Malaysia 5 April 06 - 10, 2020 £1800.00 Register
Dubai, UAE 5 October 11 - 15, 2020 £1890.00 Register
Kuala Lumpur, Malaysia 5 November 23 - 27, 2020 £1800.00 Register
Doha, Qatar 5 Nov 29 - Dec 03, 2020 £1800.00 Register

Fee excluding accommodation and meals

SUITABLE FOR:

Senior Secretaries, Executive Personal Assistants and recently appointed secretaries who are keen to develop their personal effectiveness and potential.

OBJECTIVES:

By the end of the workshop, delegates will be able:
  • To become a more effective contributor to the team by utilising your decision making skills.
  • To build a successful partnership with your manager by sharing goals and ideas.
  • To achieve organisational objectives by providing excellent administrative and secretarial support.
  • To increase self-confidence and adopt a positive attitude.
  • To improve your communication skills.

SUMMARY:

The topics covered include: Day One Your role as an Executive PA, Secretary, Executive Secretary
  • Competencies for excellence and criteria for desired performance
What is management?
  • Achieving results through others
  • Working with your manager
Communications Skills
  • What is it?
  • Why does it fail
  • The power of behaviour; verbal and non-verbal
  • Exercises
  • Video
Day Two Conversation Skills
  • Listening & questioning skills
  • Achieving win-win solutions
Time Management
  • Myths and realities
  • Deciding your goals, setting priorities and meeting deadlines
  • Sharing best practise with colleagues
Planning and prioritising
  • How to build in systems which strengthen credibility and confidence
  • Case study
  • Exercise
Day Three Interpersonal Skills
  • Developing Interpersonal relationships
  • How to motivate and influence people
  • The importance of being strongly self motivated
  • The high achievement factors
Problem Solving
  • Solving problems in everyday situations
Projecting the right image
  • The first impression, appearance, attitude and approach
  • The need to establish rapport
  • Acting as the organisation’s ambassador
  • Case Study
  • Videos
Day Four Meeting skills
  • Understand the purpose of the meeting
  • Set clear objectives as to what you required outcomes are create your own “shipping list”
  • Communication
  • Presenting your case
  • The role of the facilitator
  • Appreciate the difference between “Process” and “Content”
  • Understand group dynamics
  • Determine the skills required
  • Agree what is expected from the facilitator
  • People and task issues
  • The ability to stay neutral when necessary
  • Develop mental resilience
  • Be firm without causing upset
  • Handle difficult situations
  • The emotional cycle of change
  • Catalytic skills
  • Interventions that stimulate the process
  • Establish ground rules
  • Problem solving techniques
  • The mastery ladder
  • VIDEO
  • Exercise
Day Five Accepting Responsibility
  • Identifying specific activities
  • Agreeing objectives
  • Identifying specific training needs
  • Working to deadlines
  • Effective feedback
Working Better together
  • Encouraging teamwork
  • Ways to increase your understanding of people at work
Self development
  • Challenges and opportunities for PA
  • Preparing for your appraisal
  • Action Planning
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2020 Training Catalogue

MTCTCL
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