Understanding & Solving Complex Business Problems

WHO SHOULD ATTEND?

Managers, Supervisors, Superintendents and Specialists whose job involves decision-making

OBJECTIVES:

By the end of the workshop delegates will be able to:

• Understand the concepts of problem solving and decision making.
• Use the lateral thinking techniques.
• Apply problem analysis to implement plans successfully.
• Gain self confidence to deal with day to day issues, problems and challenges.

PROGRAMME DETAILS

Day One

• Introduction to Problem Solving and Decision Making.
• Generating Ideas in terms.
• Benefits of Systematic Idea Generation.
• Assessing your own creative potential.
• Developing the brain.

Day Two

• Problem solving process.
• The Problem Solving Wheel.
• Seven (7) principles of Creative Thinking
• Devices for Decision Making
• Case Study

Day Three

• Pareto Analysis.
• Approaches to productive thinking – Edward De Bono.
• Productive thinking approaches.
• Evans and Russel creative response to change.
• Listening and Questioning.

Day Four

• Model and Techniques, brain storming.
• Kepner and Tregoe’s rational approach.
• Chang & Kelly’s six (6) step approach to problem solving.
• Structuring and presenting ideas.
• Case Study.

Day Five

• Tony Buzan’s ‘Mind Mapping’ approach to issue analysis.
• Creative Focus.
• Eight (8) types of Creativity.
• Training, Expectation Setting
• Review of the Course
• Personal Action Plan.