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Understanding & Solving Complex Business Problems
February 02 - 06, 2020
Fee excluding accommodation and meals
WHO SHOULD ATTEND?
Managers, Supervisors, Superintendents and Specialists whose job involves decision-making
By the end of the workshop delegates will be able to:
Understand the concepts of problem solving and decision making.
Use the lateral thinking techniques.
Apply problem analysis to implement plans successfully.
Gain self confidence to deal with day to day issues, problems and challenges.
Introduction to Problem Solving and Decision Making.
Generating Ideas in terms.
Benefits of Systematic Idea Generation.
Assessing your own creative potential.
Developing the brain.
Problem solving process.
The Problem Solving Wheel.
Seven (7) principles of Creative Thinking
Devices for Decision Making
Approaches to productive thinking – Edward De Bono.
Productive thinking approaches.
Evans and Russel creative response to change.
Listening and Questioning.
Model and Techniques, brain storming.
Kepner and Tregoe’s rational approach.
Chang & Kelly’s six (6) step approach to problem solving.
Structuring and presenting ideas.
Tony Buzan’s ‘Mind Mapping’ approach to issue analysis.
Eight (8) types of Creativity.
Training, Expectation Setting
Review of the Course
Personal Action Plan.
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